Shipping times may vary due to the shipping option you have selected upon checkout. See all available shipping options and rates . Please keep in mind that orders placed on non-business hours including the weekend and select holidays are processed on the next business day.
Please overview that all your information is accurate upon checkout. Having your order shipped to the billing address will expedite this process. Please note that if you ship to a different address rather than your billing address, we will require additional information. You will be contacted by our customer care. Please be available with your order number and billing and shipping information you have provided at the time of checkout.. If our customer care is unable to contact you it will cause a delay in processing your order and will lead to cancellation.
We currently only accept in-store credit for in-store purchases and online credit (G-Dollars) for online purchase made at VIBRANTMIU.COM. At the moment this feature is not available, please stay tuned for possible changes in the near future.
Unfortunately, we do not restock majority of our items. On certain popular items, we may bring the item back if need be. At the moment our wish list does not currently notify customers on restocked items.
Unfortunately, at this time the only International shipments are to Canada. Please stay tuned for possible changes in the near future.
Unfortunately, at the moment we do not take orders over the phone as they will need to be placed online only.
What carrier do you use to ship orders?
To redeem your promotion code online, you will need to enter the code upon checkout. You must enter the promotion code and click "apply code" to redeem your promotion. If the promotion code is not expired and incorrectly applying, please contact customer care.
You may view the status of your order by logging into your VIBRANT account and clicking on Orders & Returns
If you did not receive any confirmation emails, please check your email spam filter.
Yes, you may ship to any address you wish, but please note that if you ship to a different address rather than your billing address, we will require additional information. You will be contacted by our customer care. Please be available with your order number and billing and shipping information you have provided at the time of checkout. If our customer care is unable to contact you it will cause a delay in processing your order and will lead to cancellation.
For your order to be placed successfully, your billing information must match the credit card billing information on file. Please contact your bank for your exact billing address and enter this information accurately. If you are still encountering an error message, please provide a screenshot and email customer service to help resolve the issue. Please contact customer care for any further issues.
Due to an extreme high volume of orders, we do our very best that every order gets processed immediately. Unfortunately, we are unable to cancel or modify your order. If you have made an error when entering your shipping and/or billing information please contacts customer service immediately.
There may be several reasons as to why your order may have been canceled. If you were unreachable for more than three (3) business days due to inaccurate billing or shipping information it will cause your order to be canceled. If your order was canceled without your request, please contact customer care so that we can assist you. Please have your order number ready.
All returns require a RMA number to be present when returning your order. Returns must be undamaged, unwashed, unworn and unaltered with all original VIBRANT hangtags attached.
Online purchases made through VIBRANTJEANS.COM may be returned within thirty (30) days of the original shipment date. All returns will be credited as online credit only. Please refer to our Return Policy
If you made your purchase as a Guest and do not have an account, please contact Customer Care to so we may generate a RMA for you.
After submission of your RMA, please include the RMA number on your return package. Mail your return package to the following address:
ATTN: Returns Department
2501 Compton Ave
Los Angeles, CA 90011
All returns that do not meet the requirements are subject to a 30%-50% restocking fee.
Any returns that do not meet the following requirements are subject to a 30-50% restocking fee.
Once a RMA is created and submitted no modifications can be made thereafter. Please refer to our Return Policy.
Unfortunately, at this time we do not offer exchanges. New arrivals are received daily; because we are always seeking to carry the trendiest styles, we only have a limited amount of quantities of stock at time.
Can I use my store/online credit in store/online? Can I use my online credit in store?
At this time you are unable to use in store credit to make purchases online. Also, online credit may not be used to make purchases in store. We are working tirelessly to provide you the best shopping experience, so stay tuned in the near future!
Once your order is shipped, you will receive an email with your tracking information. You may also view your tracking information in your VIBRANT account Orders & Returns section. If you do not receive your tracking information, please contact customer care.
Unfortunately, we do not restock majority of our items. On certain popular items we may bring the item back if need be. We recommend that if you want to be notified for an item that has returned back in stock, to be added to the waitlist. You may also sign up for our newsletter to ensure that you are always notified when new merchandise is available. You may contact your local store to check availability. Please have the item number available before you contact both in store and online.
If your package was stolen or lost, immediately contact our customer care. We are not responsible for any stolen or lost packages if the tracking update states "delivered". However, we would love to assist you in filing a claim with the corresponding carrier.
If you are missing an item in your order you will receive a refund receipt in addition with your invoice. A refund receipt was made when the item is out of stock and/or is damaged. If you did not receive a refund receipt with your order and you are missing an item, please contact customer care.
Please contact customer care as soon as possible with your order number, a screenshot of the damaged/incorrect item, and a detailed description of the damaged/incorrect item(s). You will be provided with a prepaid label to send back the item(s).
Credit will be issued to your VIBRANT account when your RMA arrives to our facility. Please give 2-3 business days upon receiving your return. You will be emailed when your RMA was processed and approved.
We accept the following forms of payment: Visa, MasterCard, Discover, American Express, VIBRANT online credit.
No, you do not need to register before placing an order. You have an option to Guest checkout. We recommend that you register as you are given access to an Account page to track and view your order history.
Registration gives you shopping privileges and account access to track and view your order history.
When you log in to your VIBRANT account, click Account to update and edit your account information. You may change your full name and password in this section.
When you go to the sign in page, click forgot password to reset your password. You will need to enter your email associating with your account.
Please contact customer care and they will be glad to assist you.
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